Data protection

77ace's Privacy Policy — Your information is completely secure

We believe protecting your personal information is our most important responsibility. Every piece of data you share with 77ace is stored with the highest level of security.

Last updated: January 2026

How we protect your information

The core pillars of 77ace's privacy policy that ensure your digital security.

SSL encryption protection

All data transmitted on 77ace is secured with 256-bit SSL encryption. Third parties have no means of accessing your information.

Sale of data is prohibited

77ace never sells your personal information to third parties. Your data is used solely to improve and deliver our services.

Control over your information

You may request to update, correct, or delete your data at any time. Your privacy is in your hands.

Secure data storage

77ace's servers adhere to international security standards. Your data is stored in secure, protected data centers.

Cookie transparency

We use cookies, but with full transparency. You can update your cookie settings at any time.

Regular security audits

77ace conducts regular system audits through independent third-party security experts to ensure your privacy protections are always up to date.

By using the 77ace website or app, you are agreeing to this privacy policy. If you do not agree with any part of it, please discontinue use of our services.

1. Introduction

77ace is an international-standard online gaming and betting platform serving Bangladesh and players around the world. Our privacy policy is a transparent agreement between you and us — it details exactly what information we collect, why we collect it, and how it is used.

77ace's privacy policy is aligned with international data protection laws, including GDPR, as well as applicable local regulations. We believe you should have full control over your personal information.

This privacy policy applies to all 77ace services, websites, mobile apps, and associated platforms. If you have any questions or concerns, please do not hesitate to reach out to our support team.

2. What data we collect

77ace collects certain information to provide you with the best possible service. We only gather what is genuinely necessary to operate that service.

Types of data Example Reason for collection
Identity-related Name, date of birth, national ID number Age verification & KYC process
Contact-related Email address, mobile number Account verification and notifications
Financial information Mobile banking number, transaction history Payment processing
Device & technical IP address, browser type, device ID Security & fraud prevention
Gaming activity Betting history, win/loss records Service improvement & Responsible Gaming
  • Information provided directly through the registration form
  • Documents uploaded during identity verification
  • Information provided via live chat or support tickets
  • Automatically collected data from website browsing and app usage
  • Information provided through participation in promotional surveys

Please note: 77ace will never ask for your password, PIN, or full card number via phone call or message. Any such contact should be treated as fraudulent.

3. Use of Information

77ace uses your information for the following purposes. Each use has a clear and legitimate reason behind it.

  • To create, manage, and secure your account
  • For payment and transaction processing
  • To complete age verification and Know Your Customer (KYC)
  • To improve and personalize the quality of our gaming services
  • To prevent fraud, money laundering, and deceptive activities
  • To meet legal obligations and submit reports to regulatory bodies
  • To send you relevant promotions and bonus offers (with your consent only)
  • To monitor and support Responsible Gaming
  • To provide and improve customer support services

77ace never uses your information for the purpose of selling it to advertisers or third parties.

4. Information Sharing Policy

77ace does not sell your personal information to third parties or share it without your consent. In certain specific circumstances, limited data sharing may occur.

  • Payment processors: With mobile banking or e-wallet providers to process transactions
  • Legal authorities: When required by court order or government investigation
  • Security partners: For fraud detection and prevention
  • Technology service providers: For cloud storage and data analytics (under strict contractual agreements)
  • Licensing authority: As required by regulatory obligations to maintain our gaming license

Before sharing data with any third party, 77ace ensures they adhere to the same standard of privacy practices. We do not work with any partner that violates our privacy policy.

6. Security Measures

77ace follows the highest industry security standards to protect your information. Our privacy policy is built on a combination of technical and organizational safeguards.

  • 256-bit SSL/TLS encryption — applied to all data transfers
  • AES-256 encryption — applied to all sensitive data at rest
  • Two-Factor Authentication (2FA) support
  • 24/7 real-time security monitoring
  • Regular penetration testing and vulnerability assessments
  • Strict access controls — only authorized personnel can access user data
  • Immediate alerts for suspicious logins or unusual activity

In the event of a security breach, 77ace will notify affected users within 72 hours and take immediate remedial action.

7. Your Rights

Under 77ace's privacy policy, you have the following rights over your personal information:

  • Right to know: You may request to know what information we currently hold about you
  • Right to rectification: You may request corrections to inaccurate or incomplete data
  • Right to erasure: You may request deletion of your data under certain circumstances
  • Right to restrict processing: You may object to the use of your data
  • Right to portability: You may request a copy of the information we hold about you
  • Right to withdraw from marketing: You may opt out of marketing communications at any time

To exercise any of these rights, please contact our support team. We typically respond to requests within 30 days.

8. Data Retention Period

77ace does not retain your information beyond what is necessary. Retention periods vary depending on the type of data.

  • Active account data: retained for the full duration of the account
  • Financial transaction records: minimum 5 years, as required by law
  • KYC documents: up to 5 years after account closure
  • Gaming logs and betting history: up to 3 years
  • Support communication records: up to 2 years
  • After account closure: all data is deleted except what is legally required to be retained

9. Minor Protection

77ace's privacy policy gives special attention to protecting minors. Our services are strictly for users aged 18 and above.

We do not knowingly collect information from minors. If we become aware that a minor is using our platform, their account is immediately closed and any collected data is deleted.

A note for parents: If you believe your child has created an account on 77ace, please contact our support team immediately. We will take prompt action.

10. Privacy Policy Changes

77ace reserves the right to update this privacy policy at any time. For any significant changes, we will notify you via your registered email or through an in-platform announcement.

  • The date of any changes is clearly stated at the top of the page
  • Email notifications are sent for significant changes
  • Continued use of the service after changes constitutes acceptance of the updated policy
  • Archived versions of previous policies are available upon request from our support team

11. Contact

For any questions, complaints, or data requests regarding 77ace's privacy policy, please reach out to our Data Protection Team.

Our support team is available 24/7, every day of the week. Requests are typically responded to within 24 hours.

Safe gaming experience

Your information is secure — join now

Your privacy is always protected at 77ace. Register on our trusted platform and enjoy safe gaming.

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